secretshopper

Secret Shopper.

How this works

Our team works hard to provide an excellent experience for every guest. If you're reading this we've asked you to help be our eyes and ears as we strive to constantly improve. We appreciate detailed constructive feedback and will provide an e-gift card to any store of your choosing for each completed form you submit. Please note that while secret shopper visits are always welcome, frequency of thank you e-gift cards is limited and based on a budget. Please check in with us at [email protected] with any questions about this program or info on how often you can participate. Thanks so much for your valuable feedback!

What to do?

Just stop into any of our locations, pay close attention to some key details and then fill out the form to let us know the details of your experience. Make sure to get a receipt or screenshot your e-receipt as it is required for submission. Thanks so much for your help and feedback!

Secret Shopper Feedback

* Indicates required field

Name *

First

Last

Phone Number *

Email *

Who On Our Team Invited you to perform this visit? *

Date and Time Of Visit *

Which Store Did You Visit? *

What Type Of Order Did You Place *

Team Member(s) Name (If Known) *

How Did We Do? Please Rate From: 1 (Terrible) to 5 (Perfect)

Did A Team member greet you immediately? *

Was our greeting friendly and helpful? *

Was the storefront, windows and entryway clean? *

Was the dining room clean and welcoming? *

Was music and lighting appropriate and welcoming? *

How Was The Staff Appearance? *

Are gloves and handwashing visible? *

Were you offered any specials or suggestions? *

Did you find the menu to be appetizing and meet dietary needs? *

Was Your Order Prepared On Time? *

Was Your Food Prepared Well? *

How Was The Presentation Of Your Food *

How Was The Temperature Of Your Food? *

Did A Team member check on you after receiving your food? *

Were Tables Cleaned quickly after guests departed? *

Was There a Manager or Shift Leader Checking On Staff and/or Customers? *

Could you hear or see anything a team member did that was no professional? *

Was the Bathroom Clean and Stocked With A Current Log? *

Were you cashed out in a timely manor? *

Were promotional materials left with check and or visible during your visit? *

Would you reccomend dining at this location to a friend? *

What Store Would You Like A e-Gift Card To? *

We'd love to hear any details you'd like to share! *

Upload A Picture Of Your Receipt *

Max file size: 20MB

Share Pictures Of Food or The Facility *

Max file size: 20MB

Share Pictures Of Food or The Facility *

Max file size: 20MB

Submit

Secret Shopper.

How this works

What to do?

Secret Shopper Feedback

How Did We Do? Please Rate From: 1 (Terrible) to 5 (Perfect)

Our team reviews submissions once a week and will reach​out if we have any questions or to send along a thank you​e-gift card!

Our team reviews submissions once a week and will reach

out if we have any questions or to send along a thank you

e-gift card!